VoiceGuard™

VoiceGuard™ enables you to record and archive call conversations and voicemails from your company mobile phones, which will help you achieve your compliance and risk management objectives, reduce losses, and support your mobility.

Regulations are now in place that demand that electronic communications, including fixed-line calls, e-mail and instant messaging are recorded and retained. The recording of mobile calls is a logical next step in the regulatory process. In today’s world, enterprise mobility and flexible working is a reality as more employees are conducting business outside of the office. However, failure to record mobile communications can put companies at risk. Implementing the recording and archiving of call conversations as a core business practice demonstrates good governance, particularly in areas where client transactions are conducted by phone. Now, all calls can be quickly retrieved and replayed to protect your business operations from the potential of misunderstandings or misrepresentations later down the road. Corporate mobile phone costs often include a high percentage of personal usage by employees. Recording employee calls ensures better adherence to company policy regarding personal usage of company mobile phones.

VoiceGuard Features

  • Mobile call recording and archiving – VoiceGuard records and saves all incoming and outgoing voice calls from company-issued or sponsored smartphones; all recording is done automatically with no user intervention required.
  • Major Smartphones supported – VoiceGuard currently works with Android, Blackberry, Windows Mobile and other major smartphones. New versions are added every few months to adapt to the capabilities of each new operating system release.
  • Sophisticated administrative console – VoiceGuard has an advanced, web-based administrative console for compliance and IT departments to use. Advanced search capabilities allow for quick and efficient retrieval of recorded calls while VoiceGuard’s configurable policy enforcement workflow tools allow for reviewing and annotating conversations. The solution also automatically flags calls for compliance and supervisory review based upon recipients and senders.
  • Audit Log Files – VoiceGuard immediately creates audit log files and records all search/query activity by the administrator. Results can be exported to multiple file types immediately or at a scheduled time. Filter records on many levels: internal, external, keyword, flagged, open, closed, etc…
  • Comprehensive Reporting – Contains real-time usage reports and data visualizations; plus has ad hoc reporting capabilities delivered on demand, or scheduled to email, ftp, or file shares based on administrator-selected criteria.
  • Voice call storage – Calls can be stored onsite with an existing voice recording and archiving solution or offsite using TextGuard’s own voice recording system.

For more information on the VoiceGuard mobile voice call recording and archiving solution,
Click here to download our Product Brochure.

Deployment Options

VoiceGuard works in a variety of ways depending on the specific needs of your company. The deployment options include:

Automatic Conference Call

In this deployment option, client applications are downloaded to each mobile device. When a user dials third party and the third party answers, the application on the device automatically puts the third party on hold and initiates a conference call with VoiceGuard recorder server. Recording starts once call is established with voice recorder.

Initial call cancellation and Call to both parties by VoiceGuard Service

In this option, when the user dials a third party, the application on the mobile device cancels the call. The application instead sends via the internet to VoiceGuard recorder server the number of the third party that was originally attempted to be called. The VoiceGuard recorder server then dials third party and the original user and recording starts once both parties have answered.

Mobile device Records and Sends Call to Recorder

In this option, the user dials third party and the mobile device itself records the call. Upon termination of the call, the mobile device sends the voice file via the internet to the VoiceGuard recorder server for archiving.

Software-As-A-Service Model

VoiceGuard is provided on a software as-a-service (SaaS) basis, meaning that VoiceGuard provides its own hosted call recorder for those companies that do not currently have their own voice recording capabilities in house. This allows enterprises to avoid large capital expenditures for infrastructure build-out. The outsourced model offers relief from a replacement schedule, staffing expenditures (and man-hours) and additional large capital outlay, and provides peace of mind in knowing that, in the event of a disaster, mission-critical data will be available. Internal IT personnel can refocus on core competencies rather than wasting time and energy on archiving-related issues like storage, software, database management and server maintenance. VoiceGuard support is available 24×7, 365 days a year, from the same architects of our proprietary software and services.

Integration into Existing Solutions

VoiceGuard can be seamlessly integrated with your existing recording infrastructure within a matter of days. VoiceGuard is compatible with all major voice recording platforms, including Nice Systems, Magnetic North and others.

For more information on the VoiceGuard mobile voice call recording and archiving solution,
Click here to download our Product Brochure.