 |
TextGuard prides itself on its reputation of professional customer support, and we want to ensure that all of our customers have a beyond satisfactory experience. We are dedicated to ensuring that all of our mobile messaging compliance solutions are properly integrated with your system and that any technical issues are taken care of quickly. We take care of everything from initial implementation to records migration and anything that comes up in between. TextGuard is committed to making your transition to our messaging compliance platform as streamlined as possible.
TextGuard’s Enterprise solutions support gives you variable levels of service depending on your company’s budget and desire for technical assistance. Together we can find a support tier that suits your needs and gives you access to our team when you need it.
Every business has a different need for support, so we give our customers the choice of three support venues: email, phone and through our online support. Any business who chooses to employ our compliance solution can decide which support channels they wish to use along with the technical support hours they need (business hours vs. 24 hours).
We also know that trust is something that is earned, so we give you the option of guaranteed service level agreements so you know we’ll be there for you when you need us.
Companies lacking a comprehensive IT department can also make use of our professional services if you need customization of our existing application.
With TextGuard’s reputable technical support you can be confident that your messaging compliance platform will always work optimally. |
| Online Portal |
We offer a unique self-service portal so our clients can report issues quickly and find online solutions to any issues they may have. Allowing 24x7 access our support portal gives clients the ability to:
Track, submit or manage technical support tickets
Download new software releases
Set up licensed user access
View software updates
Search our knowledge base for FAQs, product documentation, technical articles, installation tips and workarounds
The online portal is the easiest and fastest way to find out information on TextGuard’s features as submitting technical issues and finding out more about the product.
TextGuard’s Support Portal provides 24x7 access to technical support and documentation |
| .......................................................................................................................................................................................................................... |
| Help Desk |
Companies in need of support for TextGuard’s Enterprise solutions have the option of two support levels in order to ensure that any technical issues are resolved quickly.
Basic Support
Helpdesk hours Monday through Friday 8:00AM – 6:00PM EST/Daylight time
Support portal access for four users
Premium Support
24x7 technical support access for business critical issues
Support portal access for six users
One named user license to TextGuard’s online issue ticketing portal
Complimentary annual business review
With customizable support options you can choose the level of TextGuard technical support required while keeping costs down. |
| .......................................................................................................................................................................................................................... |
| Email |
|
Any general inquires requests for documentation and technical issues can be emailed to helpme@textguard.com
TextGuard is committed to providing prompt response to all inquiries.
TextGuard’s support system and technical assistance framework is incomparable.
|
|
|
|
